European Union Data Protection Directive Privacy Statement

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We self-certify compliance with

This statement covers personal information that is subject to The European Union Data Protection Directive (“Directive”). Meeting the needs and expectations of our customers has always been the highest priority of 3d Travel Metrics Inc. and that includes protecting the privacy of our customers and the individuals we contact on their behalf. The U.S. Department of Commerce and the European Commission have agreed on a set of privacy principles and frequently asked questions (the U.S.-EU Safe Harbor Framework) to enable U.S. organizations to satisfy the requirement under the Directive that adequate protection be given to personal information transferred from the EU to the United States. We have prepared this privacy statement to describe our approach to comply with the seven Safe Harbor privacy principles agreed to by the European Commission on 21 July 2000.

Notice: In the normal course of our business, we collect basic contact information from our customers to facilitate communication and billing for the services requested, which include travel bidding, surveys and associated reporting. Survey invites that we send on behalf of our customers use the email addresses provided by those customers. By default, the survey itself is designed to be anonymous and no personal information is requested. In addition, you should not include your identity or other personal information in a free form text comment field. The survey information provided by respondents is transferred to and stored by a service provider we have engaged that is located in the United States.

3D Travel Metrics complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. 3D Travel Metrics has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view [your company’s name]’s certification, please visit

Choice: It is your sole choice whether to complete a survey and to provide any information you choose. We respect all individual’s right to privacy and do not want to send survey invites to anyone that does not choose to receive them. If you do not want to receive survey invites in the future you should notify your corporate travel manager since they provided us with your email address.

Onward Transfer: We use the services of third parties located in the United States to send survey invite emails and to host the website that contains the survey itself where you enter your responses. As a result, these third parties will have access to your email address and any information you provide in your survey responses but they are prohibited from using it for any purpose other than to provide the services requested by 3d Travel Metrics, Inc. As noted above, personal information you provide is transferred to and stored in the United States. 3d Travel Metrics, Inc. provides aggregate survey statistics and results that do not contain any personal information, and comments submitted by survey respondents, which may contain personal information, to the customer that engaged us to conduct the survey of their employees. This information may be viewed by customer staff outside of the United States.

Security: We are committed to securing the information you provide to us. We have deployed process and technology measures to provide reasonable assurance any personal information is secured against unauthorized use, loss or disclosure and require our service providers to do the same.

Data Integrity: We make every reasonable effort to maintain the accuracy of all information we collect for our customers. If you become aware that any personal information you provided to us is inaccurate or if you would like to update any personal information you have provided please let us know by contacting us as indicated below.

Access: As previously stated, by design we do not have a need, nor do we request any personal information as part of the survey process. If you believe you have provided personal information as part of a survey response and you would like access to that information, you may contact us at

Enforcement: We are committed to resolving any question or compliant and we encourage you to raise any concerns or complaints directly with us by sending us an email at or by contacting us as indicated below. We will also participate in the American Arbitration Association’s dispute resolution program if necessary to resolve a compliant.

How to Contact Us: You may address all communications to 3d Travel Metrics, Inc., 4000 Hancock Place Plano, Texas USA 75023, or send an email to Please include your name, address, e-mail address in all communications and state clearly the nature of your request.

Changes to this Privacy Statement: This privacy statement is effective as of 15 March 2011. We may need to make changes to this privacy statement in the future to address business process or legal requirement changes. If such changes are made we will describe them in this privacy statement and indicate the new effective date.

We self-certify compliance with